Account Manager

hybrid
London, Ontario, Canada .
full-time . August 1, 2024

Description

The GIANT Account Manager

GIANT Account Managers have strong interpersonal and communication skills, as they must be able to finesse delicate client relationships while driving the agency to produce its best results.

GIANT Account Managers will develop an understanding of:

Each stage of the clients journey
The client’s business model
The marketplace and factors affecting sales
Marketing techniques from creative, research and media outreach

GIANT Account Managers know when to push and when to let things simmer, and have a strong but non-aggressive leadership style, as they ultimately impact the agency’s use of time and resources, and then present the product deliverables to the client. By developing a deep understanding of each stage of the client’s journey, they ensure a comprehensive and tailored approach to client service, which enhances client satisfaction and drives overall success.

Balancing the needs of the client against the agency’s bottom line, while being driven by a complex timeline of tasks, GIANT Account Managers require finesse as well as stress management and organizational skills. Collaboration and teamwork is key to this role. In addition to all the “soft” people skills, the GIANT Account Manager must be extremely organized, particularly if they have several clients to manage simultaneously.

Key Responsibilities

Monitor each stage of the client journey to ensure and enhance customer satisfaction
Manage inquiries and requests from customers and address their needs
Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
Manage approvals and delivery of assets to clients, ensuring timely and accurate delivery from both client and agency
Meet regularly with other team members to discuss progress and find new ways to improve business
Generate progress reports for clients and senior leaders within the organization
Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
Share client insights and feedback internally to enhance output and client satisfaction
Working collaboratively with cross functional teams

Required skills and qualifications

Professional experience in a sales, accounts, or customer service role
Ability to multitask and juggle several responsibilities simultaneously
Experience in a marketing environment considered a strong asset
Excellent verbal and written communication skills with experience in facilitation and influencing at executive leadership levels through building relationships
Strong track record of executing successful collaborations across internal and external teams, with the purpose of achieving both client and internal business goal
Excellent organizational skills and attention to detail

Know someone who would be a perfect fit? Let them know!